Find quick answers to common questions about orders, shipping, returns, sizing, payments, and shopping!
WHEN WILL MY ORDER SHIP?
Orders are processed and shipped within 1–2 business days after being placed. Once your order has shipped, you will receive an email confirmation with your tracking number.
If you do not receive a shipping confirmation within 2 business days, please check your spam or junk folder and be sure to add Info@FBMFashionHouse.com to your safe sender list to avoid missing future updates.
DO YOU OFFER REFUNDS?
We do not offer refunds, only store credit or exchanges.
CAN I EXCHANGE MY ORDER?
Yes, we accept exchanges only for eligible items. Customers are responsible for the return shipping costs associated with any exchange.
To request an exchange, please contact us at Info@FBMFashionHouse.com within 5 business days of receiving your order.
MY ORDER WAS DAMAGED. CAN YOU ASSIST ME?
If you receive the wrong item or your order arrives damaged, please email Info@FBMFashionHouse.com within 48 hours of delivery. We’ll make it right as quickly as possible.
I HAVEN'T RECEIVED A CONFIRMATION EMAIL. CAN YOU ASSIST ME?
Accordion Please check your spam or junk folder first. To avoid missing updates, add Info@FBMFashionHouse.com to your safe sender list. content
DO YOU OFFER BUY NOW, PAY LATER?
Yes, we offer ShopPay and AfterPay
